Expivia

AUGUST 18, 2021

And one of the best technical ways to ensure that is to become an omnichannel contact center. And if you are, but you’re not getting the results you want, learn how to optimize your omnichannel contact center to reap all its benefits. What Is an Omnichannel Contact Center? Why does that matter?

Contact Center 98

Contact Center Multichannel Best practices Interactive Voice Response 98

Global Response

JUNE 20, 2023

After clearing the backlog quickly and efficiently, we were able to help ASICS continue to scale—from 20 Global Response agents, to 30 and then to 40—while expanding their customer service channels, preventing backlogs, meeting customer demands and improving service levels. Of course, it depends on the call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

Global Response

NOVEMBER 14, 2023

Traditional call centers are typically very dependent on in-person resources—both in-person agents as well as offices, hardware and physical tools that allow you to monitor and manage customer service calls. Or is a traditional call center the way to go? higher than those who do not use omnichannel strategies.

Call Center 62

Call Center Contact Center outsourcing Multichannel 62

Balto

DECEMBER 14, 2022

Improving productivity is one of the biggest challenges modern contact centers face. There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Return Customer

JANUARY 6, 2016

In the last decade, there has been an influx of customer experience platforms that all offer the ability to capture data and give actionable insights to deliver exceptional customer service. About the author.

Metrics 89

Metrics Customer Service Average Handle Time Multichannel 89