Contact Center contact center solutions Customer Experience Workload forecasts 
Playvox
JANUARY 11, 2024
Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM. What is Workforce Management for Call Centers? This meant constant, real-time adjustments when demand for customer support surged and/or agents’ availability shifted. WFM to the rescue.
Playvox
MAY 25, 2023
Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.
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