contact center workforce Metrics Personalization Telemarketing 
COPC
FEBRUARY 15, 2024
Additionally, it examines the terminology used in the Standard and identifies emerging metrics that are candidates for inclusion. This shift in responsibilities presents both opportunities and challenges for the future of the contact center workforce. OBSERVATIONS AI is irrevocably altering customer service.
NobelBiz
MAY 22, 2022
Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. But over time, as the world opens up, are you going to be able to retain that person?
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