contact center workforce, Metrics and Telemarketing

COPC Standards Committee Update: AI in Focus

COPC

FEBRUARY 15, 2024

Additionally, it examines the terminology used in the Standard and identifies emerging metrics that are candidates for inclusion. This shift in responsibilities presents both opportunities and challenges for the future of the contact center workforce. OBSERVATIONS AI is irrevocably altering customer service. 

Calibration

Calibration contact center workforce Metrics Contact Center

Call Center Workforce Management

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. She started as a rep. And enjoyed it so much that she stayed and worked her way up.

call center workforce

call center workforce Call Center Management Gamification

Customer Contact Central

COPC Standards Committee Update: AI in Focus

Call Center Workforce Management

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