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An Introduction to the Virtual Call Center

Noble Systems

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

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2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. The industries with the highest usage of AI tools were Telecommunications (88.24%), Technology (69.7%), Retail (60%), Construction (55.56%), and Healthcare (54.55%). How AI Is Revamping the Contact Center.