Remove contact center workforce Remove Employee engagement Remove Interactive Voice Response Remove Morale
article thumbnail

Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

Other essential software technologies to consider for your cloud-based contact center include WFM for schedule optimization; analytics to uncover trends and assist agents during a transaction; and advanced IVR to create new flows or self-service programs to enrich the customer’s experience.

article thumbnail

An Introduction to the Virtual Call Center

Noble Systems

Happier employees translates to reduced turnover and lower hiring costs. You can spend more time developing your existing employees’ skills and less time trying to find new people to fill empty spots. Choosing the best virtual contact center platform for your needs.