contact center workforce, eBook, Feedback and Gamification

How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

JANUARY 5, 2022

It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Another fun way to recognize your team is through gamification. Ask for Feedback. Want more tips on how to enhance the experience of your hybrid contact center workforce?

Contact Center

Contact Center contact center workforce Gamification Coaching

How to Engage Your Millennial and Gen Z Contact Center Agents

Serenova

APRIL 9, 2019

However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Give Actionable Feedback. Download the eBook.

Contact Center

Contact Center contact center workforce Gamification Feedback

Customer Contact Central

How to Enhance the Agent Experience for Your Hybrid Contact Center Team

How to Engage Your Millennial and Gen Z Contact Center Agents

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