How to Engage Your Millennial and Gen Z Contact Center Agents
Serenova
APRIL 9, 2019
However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Download the eBook. Bridge the Gap Between Generations.
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