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How to Enhance the Agent Experience for Your Hybrid Contact Center Team

Playvox

JANUARY 5, 2022

While working from anywhere has its advantages, it also means leaders have the extra challenge of managing contact center agents in multiple locations. A great way to determine if your contact center team is engaged is to watch for behaviors commonly displayed by disengaged employees. What is Agent Experience?

Contact Center 72
Contact Center contact center workforce Gamification Coaching 72
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How to Engage Your Millennial and Gen Z Contact Center Agents

Serenova

APRIL 9, 2019

However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Download the eBook. Enable Decision-Making.

Contact Center 40
Contact Center contact center workforce Gamification Feedback 40
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