Verint
NOVEMBER 16, 2017
Three of the five business opportunities that are outlined and most relevant to customer engagement strategies include “Get closer to customers,” “Optimize knowledge work,” and “Increase scale and speed.”. New technology was available all the time, and you really couldn’t keep up with all the emerging innovations.
Verint
JUNE 6, 2017
Attendees hosted sessions and exchanged best practices on topics including voice of the customer, desktop and process analytics, automation/robotics, employee engagement, quality management, back-office and branch operations, compliance recording and workforce management.
Zoom International
NOVEMBER 7, 2018
This valuable information feeds a closed loop process which empowers employees at every level of the organization to identify shortcomings they can fix, uncover patterns, and test new customer-centric approaches against the NPS® yardstick. Enable your Contact Center into improve loyalty.
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