AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

DMG Consulting

AUGUST 16, 2022

IVAs: Self-Service Solutions that Work. Customers prefer the expediency of self-service, but they will not sacrifice a good experience for convenience. But these solutions could support only a limited number of options, as they were presented to customers via nested options.

Self service 48

Self service Interactive Voice Response Virtual Agent Contact Center 48

Cisco - Contact Center

AUGUST 3, 2020

Cisco Webex Contact Center CCaaS honored for improving customer service technology and customer experience. I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Read their latest report.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

JustCall

MARCH 9, 2023

This makes it the best contact center software for SMBs. Genesys Cloud CX Genesys Cloud CX Genesys’ cloud contact center software is ideal for businesses seeking to foster long-term customer relationships. Their solutions are a one-stop-shop and may put your incumbent CRM out of use.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

DMG Consulting

FEBRUARY 14, 2022

The inclusion of AI technology in contact center and CX solutions is driving the most rapid pace of innovation, improvement and change ever experienced in the service sector.

Consulting 48

Consulting Consulting Contact Center Virtual Agent 48

JustCall

AUGUST 10, 2022

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like HubSpot, Zendesk, Pipedrive, and Intercom, giving you the ability to create an all-rounded, robust contact center solution.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 5, 2023

Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations. Nextiva Overview Nextiva is a cloud-based communication platform with call center solutions like a phone system, contact center, video meetings, team collaborations , and so on.

voip 52

voip Enterprise Interactive Voice Response CRM 52