contact center solutions Multichannel Study Surveys 
Global Response
FEBRUARY 13, 2022
Remember that multi-channel contact centers can also be outsourced, freeing up time and energy on your teams while still providing an excellent customer experience. When outsourcing a contact center, look for a customer-centered contact center who offers multi-channel or omnichannel contact center solutions.
Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?
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Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?
Playvox
APRIL 21, 2023
Make sure your contact center is set up for digital success behind the scenes so that you can provide the experiences your customers demand. First, it’s important to understand the difference between multichannel and omnichannel customer service centers. What Is Omnichannel Customer Experience?
Global Response
MARCH 18, 2022
While CSAT and NPS are based on qualitative data, such as short feedback surveys, you can also use quantitative data to measure customer experience. 6 ways To improve your call center customer experience - actionable improvement strategies. Quality Assurance measures the quality of an agent’s assistance and etiquette during a call.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
Serenova
JUNE 24, 2020
To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?
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