Cisco - Contact Center

AUGUST 3, 2020

Webex Contact Center is built on the unique Webex Platform for Contact Center. This multi-tenant approach benefits Cisco Contact Center customers in two ways. Webex Contact Center enabled us to provide and respond to the immediate needs of the business, while maintaining social distancing and work from home.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

3CLogic

JANUARY 24, 2024

Are your supervisors investing considerable time manually auditing a limited sample of agent-to-customer interactions for training and performance evaluations? Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems? However, AI can only take you that far.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. Donna Peeples , Customer Experience Strategist.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64