NICE inContact

SEPTEMBER 11, 2018

According to Aarde Cosseboom, TechStyle’s Director of Global Member Services Technology and Product, “We now have one central, open cloud platform that allows all of the agents to support our multiple global brands.” Some have turned to AI to power virtual agents, chatbots and other self-service channels.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48

JustCall

MARCH 9, 2023

This makes it the best contact center software for SMBs. Talkdesk Talkdesk Talkdesk has been awarded the Gartner Customers’ Choice Award of 2023, making this a heavyweight option for organizations. Cons: All the feature load in this contact center software tends to make it glitchy sometimes, as users have reported.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

3CLogic

MAY 26, 2022

Integrative customer experience technologies such as SMS, Voice, and conversational AI will allow you to keep up with new consumer expectations. Ignoring Customer Needs Isn’t An Option. Effective customer experience management empowers your virtual agents to support each customer as an individual.

Interactive Voice Response 52

Interactive Voice Response Customer Experience Management Journey mapping 52

SmartAction

NOVEMBER 12, 2018

SmartAction is compatible with key Avaya contact center solutions. SmartAction’s AI-powered virtual agents automate conversations that live agents handle today. Technology partners like SmartAction offer yet another proof point for Avaya’s vision of the AI-enabled customer experience.

Virtual Agent 40

Virtual Agent contact center solutions Contact Center Enterprise 40

3CLogic

JANUARY 24, 2024

Are your supervisors investing considerable time manually auditing a limited sample of agent-to-customer interactions for training and performance evaluations? Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems? However, AI can only take you that far.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

Playvox

MARCH 19, 2024

As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

NobelBiz

FEBRUARY 21, 2023

This strategy allows the call center to deliver superior customer service, reduce service wait times, and streamline the client experience. It is built on virtual agents, capable of doing human-like tasks independently and up to 10 times quicker than humans. RPA is a form of artificial intelligence.

Call Center 52

Call Center Chatbots Contact Center Cloud contact 52