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10 Reasons to Locate Your Contact Center in the Friendly North

BlueOcean

That means greater buying power when your outsourced customer care team is located in Canada. Full employment” in the US makes hiring new contact center agents a challenge. This means your outsourcer has a steady stream of high-quality talent making it easier to support complex customer support scenarios.

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Contact Center Training Costs.