contact center solutions contact center workforce eBook Management 
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution? Easily integrate with other solutions.
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). WFM to the rescue.
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Playvox
MAY 24, 2023
Choosing the right call center workforce management metrics to monitor and manage in your customer support center is essential for the success and longevity of the customer experience. Workforce management metrics provide crucial insight into how well you are planning your workforce.
Playvox
JANUARY 25, 2024
Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? Are you taking the right steps to evolve toward workforce engagement management? What is Workforce Optimization?
Serenova
APRIL 9, 2019
However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Download the eBook. Enable Decision-Making.
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