NobelBiz

JUNE 13, 2023

An increasing number of businesses are using automated calls for telemarketing, customer support, and other communication purposes. Carriers have the ability to identify spam calls and assist in prosecuting offenders by monitoring their contact frequency with specific numbers. Robocalls are one of the main culprits in this scenario.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

NobelBiz

JANUARY 16, 2024

A call center campaign essentially involves a team of agents working together to accomplish business goals. These goals can include providing support generating sales or gathering market insights. In a call center campaign, agents can engage in various activities depending on the objectives set by the business.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

NobelBiz

JUNE 5, 2023

When effectively executed, it can boost sales, increase profits, and lead to significant business growth. However, executing new outbound lead generation programs can be challenging, here are the top 15 challenges related to executing new outbound lead generation programs in call centers and how to tackle them.

Call Center 52

Call Center Scripts CRM Contact Center 52

NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Don’t miss out—watch today! Well, they’re not!

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

JustCall

MARCH 29, 2022

While the fundamentals of sales remain the same, the way it is done has seen significant transition over the years. And a big part of the reason for that is hyper-competition across industries, which has pushed sales automation into the mainstream conversation. This is where sales automation comes in. What is Sales Automation?

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

NobelBiz

MARCH 14, 2023

To overcome these obstacles, you can: Use a robust call center software solution: A comprehensive software solution can help you manage and analyze call center data efficiently. This damages the reputation of the debt collection agency, or the contact center, and results in lost business. We talked about: ?

Contact Center 52

Contact Center Scripts Call Center Government 52