Hodusoft

OCTOBER 19, 2023

Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. Read Also: Why BPO Companies Must Adopt Multichannel Customer Support Center 6.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

JustCall

MARCH 10, 2023

CRM Integration UCaaS solutions integrate contact center software with CRM tools to streamline internal and external communication. The platform offers all the important call center functionality (call, message, calendar, etc.) Given below are the main features of UCaaS services. in a single, easy-to-use platform.

voip 40

voip Enterprise Government Analytics 40

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. JustCall Overview JustCall is a VoIP business phone system and contact center software.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

JustCall

APRIL 24, 2023

Convoso Overview Convoso is a one-of-a-kind contact center software with an added gamification twist. AI agent An NLP-enabled virtual agent can be deployed to support customers, which lets your reps focus on critical tasks.

voip 52

voip CRM Enterprise Call Center 52