NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? For reference, according to callcenterhelper.com , the industry standard for Average Handling Time (AHT) is 6 minutes and 10 seconds. Dive into the world of outbound sales, from industry insights to performance optimization.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

SharpenCX

FEBRUARY 18, 2020

Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. Read up on future trends in Contact Center Weekly articles. Watch webinars to gather insights from industry leaders. Talent searching is complicated.

Call Center 84

Call Center Coaching Management Contact Center 84

SharpenCX

FEBRUARY 11, 2020

With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. With metrics and KPIs, you set the bar for performance across your contact center. Wanna achieve omnichannel nirvana in your contact center? Watch the on-demand webinar with Lori Bocklund.

Call Center 67

Call Center Coaching Contact Center Agent burnout 67

NobelBiz

FEBRUARY 14, 2022

The Call Center Stress syndrome has been identified through numerous studies aiming at finding the cause of high absenteeism in the Call Center industry. Learn more from our webinar on mental health in Call Centers by asking Dr. James Diefendoff Ph.D. his opinion on the Call Center Stress Syndrome.

Metrics 52

Metrics Management Average Handle Time Contact Center 52