Contact center software industry standards Interactive Voice Response Trends 
Fonolo
DECEMBER 1, 2022
Tools enhanced with artificial intelligence are a must these days, along with IVR capabilities, smart routing, real-time analytics, and immediate access to caller information and context for agents. . READ OUR FULL SOFTWARE PROCUREMENT GUIDE: How to Buy Contact Center Software. How to Buy Contact Center Software.
NobelBiz
APRIL 18, 2023
The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. CSAT = (number of positive responses / the total number of responses) x 100.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Hodusoft
AUGUST 9, 2023
Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.
SharpenCX
JANUARY 28, 2020
Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. You want to make sure that you gather the needs and feedback of those who have to use the software daily before diving into vendor research. What channels are your customers using? Get the Buyers Guide.
SharpenCX
FEBRUARY 11, 2020
Download Now: See what Frost & Sullivan marked as the most important trends impacting contact centers. With upgraded reporting, you can see how agents perform compared to industry standards and your past track record. With metrics and KPIs, you set the bar for performance across your contact center.
NobelBiz
FEBRUARY 21, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023.
NobelBiz
FEBRUARY 15, 2023
While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023.
Expert insights. Personalized for you.
87 
Let's personalize your content