Hodusoft

NOVEMBER 22, 2022

Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.

Multichannel 52

Multichannel Customer Support Interactive Voice Response call center software 52

VocalCom

MAY 8, 2017

According to research by the Peppers & Rogers Group, 60% of customers stop engaging with a company when salespeople treat them indifferently, while 70% of customers leave a brand due to poor service. Here are five tips for improving customer retention that every brand should note. Do they have to repeat information?

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

DECEMBER 25, 2017

Not only do customers have their preferred channels, but they are also expecting you to deliver the best service possible on these channels at all times. According to a survey by Aspect Software, companies that adopt an omnichannel strategy achieve 91% greater year-over-year customer retention rates compared to those that do not.

Contact center software 88

Contact center software Surveys Contact Center Customer retention 88

VocalCom

JANUARY 22, 2018

While an omnichannel approach is essential to connecting with more customers, always remember to offer customers better service and content on their preferred channels for greater customer satisfaction. Personalized recommendations often compel customers to buy products they had not even intended to purchase.

Personalization 90

Personalization Sales Contact center software Upselling 90

VocalCom

JUNE 10, 2019

Asking for customer feedback is a standard practice these days. Most often, customers receive quick surveys following a service interaction or purchase. But just what is the value of customer feedback in the long term? Here are six key benefits of customer feedback for your brand. Greater customer retention.

Feedback 48

Feedback Contact center software Customer centricity Surveys 48

VocalCom

MAY 28, 2018

When it comes to customer retention, emotions play a decisive role. Companies that consider and act upon the feelings of customers at different points along the sales journey are more likely to win loyalty. The post The Role of Emotions in the Customer Experience appeared first on Vocalcom Blog.

Customer Experience 48

Customer Experience Journey mapping Contact center software Customer emotions 48

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52