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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

contact center associations 195
contact center associations Contact Center CCNG Business Process Outsourcing 195
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Redefining Contact Center Productivity for the Modern Associate

The Northridge Group

JULY 20, 2023

Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment.

Contact Center 121
Contact Center Abandon rate contact center associations Metrics 121
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