contact center associations Metrics Personalization Self service 
The Northridge Group
JULY 20, 2023
Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment.
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. INCREASED ISSUE COMPLEXITY.
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The Northridge Group
JUNE 2, 2023
For example, when a hospital that does 1,200 MRIs per month calls to find out why an insurance company rejected 90% of its claims, not only must the insurance company’s contact center associates have good answers but the experience of getting to the answers must be well-orchestrated too. It adds a personalized touch.
The Northridge Group
MAY 2, 2023
Finally, GPT-4 enables users to customize their personalities to meet their specific needs, which enhances its adaptability and flexibility in different situations. Its features make it more efficient than traditional customer service messaging platforms. Recommendations Q: What is involved with installing GPT-4 in the contact center?
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