contact center associations, Customer retention and Education

Keys to Contact Center Consistency and Compliance

Call Center Weekly

NOVEMBER 9, 2017

So, they both give consistent answers to educate their customers. So, a dealer salesperson can read an article on the customer benefits of an accessory product. a Canadian training company that helps contact centers improve their sales and customer retention results.

Contact Center

Contact Center contact center associations Banking Education

Reaching Out to Improve the B2B CX

The Northridge Group

JUNE 2, 2023

Business customers are often looking for a different type of CX than consumer customers. They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. This improved their customer retention rate.

B2B

B2B B2C Contact Center contact center associations

Customer Contact Central

Keys to Contact Center Consistency and Compliance

Reaching Out to Improve the B2B CX

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