NobelBiz

SEPTEMBER 12, 2023

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Learn how Contact Center data and technology can elevate your sales game.

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Hodusoft

SEPTEMBER 6, 2023

Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. No wonder, why a lot of marketing and sales professionals are not satisfied with their conversion rate. Focusing on quality leads reduces the wastage of resources, time, and money.

Call Center 96

Call Center call center software Scripts Best practices 96

NobelBiz

MARCH 7, 2022

This system can save you time and money. One of the most critical concerns for contact centers is time management. Dial engines are critical tools for every contact center that executes outbound phone campaigns , whether for retention, collection, information, or sales promotion.

Contact Center 52

Contact Center Abandon rate Call Center Telecommunications 52