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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC.

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Nov 09 – Customer Success Jobs 

SmartKarrot

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

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Nov 22 – Customer Success Jobs

SmartKarrot

Perform analysis of real estate properties for customers utilizing the industry-leading technology. Provide high-level technical support to customers and collaborate with Support to escalate and resolve complex customer issues. This is not a sales role!). Communicating with clients and addressing any concerns.

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14 Questions you Need to ask when Considering Call Center Consolidation

Taylor Reach Group

Organizations today look across their customer-facing organization and see a cluster of Call Center or Contact Center activities: sales, technical support, customer service, returns, billing, collections etc. Just because you have available real estate doesn’t mean you should use it. Consolidating Contact Centers.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

Unnatural-Sounding and Stilted Script Writing the perfect script is harder than it seems, yet many businesses take it lightly and do not consult with a professional before doing so. Inbound customer support is way more efficient and streamlined with an IVR system in place. Let’s say a customer dials up your real estate agency.