CSM Magazine
FEBRUARY 23, 2021
Niall Gallacher has joined Calabrio as Business Intelligence (BI) strategic consultant and will be instrumental in the design of services that drive value from data and analytics, helping Calabrio customers to solve complex business problems. Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director.
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. But in many cases, integration is flimsy at best because the product – while claiming to integrate fully – requires hours of additional support, e.g. manual data uploads or advice from a consultant. Mihai Corbuleac. csITsupport. Scott Sachs.
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TMP Direct
MARCH 17, 2015
And we’re upgrading our Interactive Intelligence telecommunications system, so our CSRs and their supervisors have the superior tools they need to support our CSRs’ superior customer care skills. As an example, we recently transitioned to a Citrix environment that improves data flow. They leverage key statistics.”.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
NobelBiz
MARCH 23, 2022
Jason Cutter, CEO of Cutter Consulting Group. Several VoIP services can fulfill your business telecommunications needs; you simply need to choose one. From speech analytics to quality assurance and quality management (QA/QM) and gamification, it all comes down to compatibility and the correct fit for the firm.
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