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Vital for your careers: learn from the worst decisions we have made

Beyond Philosophy

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books. Also, if you do find a great employee, hang onto them.

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The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.” Learn how Contact Center data and technology can elevate your sales game.

Metrics 52
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How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Outbound Sales Call. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. How to Select Your Initial Customer Data Sources.

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41 Best Sales Podcasts Every Sales Pro Should Listen to Weekly

CrazyCall

The podcast is must-listen for sales representatives or organizations that use cold email or are considering to use it as part of their sales program.” – Christian Banach, Independent Outbound Sales Coach & Trainer. The Brutal Truth About Sales & Selling. For: SMB owners, entrepreneurs, sales reps.

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How to Successfully Implement Customer Journey Analytics

Pointillist

Estimate project duration by speaking with the vendors you have shortlisted and any industry consultants/analysts who may be advising you. Training is most successful when conducted in-person but if that is not an option, a live webinar would work too. Once completed, compare how much time you took versus originally planned.

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What Is a Sales Call Centre and How Is It Beneficial?

JustCall

Call centers are a cost-effective way to manage inbound customer service calls and outbound sales calls. Some call center services include sales, customer service, tech support, order processing, and marketing. So, let’s find out how you can pivot your sales prospecting strategy to close more deals eventually.

Sales 52
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Set Up a (Successful) Sales Call Center: A Guide to Start from Scratch

JustCall

Call centers are a cost-effective way to manage inbound customer service calls and outbound sales calls. Some call center services include sales, customer service, tech support, order processing, and marketing. So, let’s find out how you can pivot your sales prospecting strategy with a view to eventually closing more deals.