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Revealed: Prepare Your Customers For Next U.S. Credit Crisis

Beyond Philosophy

Omni-channel Support – Despite what the statistics say, customers still want to touch and feel the product that they are buying. Empower the customer to connect across channels, enable them to start on one channel and seamlessly go onto the other. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Customer Service in the Digital Age

CSM Magazine

These digital disrupters are reshaping the customer service landscape and are rapidly unseating traditional communication channels. From mobile devices to the most sophisticated intelligent machines, increased automation is helping companies of all sizes to optimize the customer experience. Omni-channels.