NobelBiz

MAY 25, 2023

When evaluating CCaaS vendors for customer data platform solutions, prioritize flexibility and scalability. Your business needs may change, and you want a solution that can grow and adapt with your evolving customer data requirements.

call center software 98

call center software Call Center APIs Contact Center 98

Global Response

MARCH 18, 2022

While the customer service phone call isn’t going anywhere, in the modern world, it’s necessary to have a multichannel or even omnichannel approach. Global Response’s omnichannel contact center solutions make it easier than ever to reach your customers whenever and wherever—or to allow them to reach you whenever they need.

Call Center 71

Call Center Customer Experience Abandon rate Average Handle Time 71

NobelBiz

NOVEMBER 15, 2022

Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop? Imagine a call center agent having to switch between different platforms and tools to service a customer – it’s just as challenging! Are you looking for a solution that fits your call center requirement?

Call Center 52

Call Center Contact center software Contact Center First call resolution 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017. Babylon Health or Your.MD

Contact Center 64

Contact Center Technology Benchmark Chatbots 64