Consulting contact center solutions Interactive Voice Response Webinar 
NobelBiz
JANUARY 16, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?
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NICE inContact
AUGUST 20, 2019
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Should I buy a dedicated contact center solution or a hybrid UCaaS (phone) solution?
NobelBiz
AUGUST 22, 2023
Unveil the Secrets to Streamlined Outbound Calls in Contact Centers: Tune in to our enlightening webinar hosted by David Atkinson and Christian Montes. Gain valuable insights into Project Management’s role, overcoming challenges, and addressing concerns while transitioning to advanced contact center solutions.
NICE inContact
OCTOBER 29, 2018
Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence. What to consider beyond the basics of ACD, IVR and reporting.
Altivon
JANUARY 11, 2018
Altivon and Genesys recently sponsored a webinar series on this topic, culminating with a deep dive into return on investment (ROI) including specific case study results. Industry expert and long-time independent consultant Steve Leaden discussed contact center ROI analysis, technology choices and best practices.
NobelBiz
JANUARY 3, 2022
Numerous contact center leaders and experts have heard of the omnichannel approach. However, few have a solid grasp on how to monetize the omnichannel business model in the context of a contact center. This webinar is intended for contact center executives investigating omnichannel technologies.
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