NobelBiz

APRIL 27, 2021

Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. But the questions remain, how do you keep your customers happy? appeared first on NobelBiz.

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NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. This reduces customer effort, making the interaction process smoother and more enjoyable.

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NobelBiz

NOVEMBER 15, 2022

This not only boosts productivity but also enables better decision-making, faster issue resolution, and a more streamlined customer journey. Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop? Are you looking for a solution that fits your call center requirement?

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NobelBiz

APRIL 25, 2023

According to an analysis by Boston Consulting Group , A.I. We have over 20 years of experience offering comprehensive and personalized solutions to contact centers worldwide. And yes, a complete virtual solution will eliminate your office-related costs. This is where NobelBiz steps in.

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NobelBiz

JANUARY 17, 2022

Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! Choosing a concentrated set of interfaces results in significant time savings, and that’s where CCaaS Solutions comes in! Voice carrier network designed especially for contact centers with the best rates/prices.

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NobelBiz

AUGUST 3, 2021

but also qualitative: retention rate, customer satisfaction, Customer Effort Scores, etc. This kind of KPI helps you assign a cost to process this type of request, by comparing it to the hourly wage of a consultant for example. This is where solutions that make use of the cloud’s capabilities shine.

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