SLAs For Today’s Contact Center
Fonolo
OCTOBER 19, 2023
For example, many callers will tolerate a wait time that is longer than 20 seconds. If you’re keen on ensuring low call abandonment rates, then you should construct your service levels to help attain that as a goal. And Scheduled Call-Backs let customers choose a call-back at a time they prefer, up to 15 days down the road.
Let's personalize your content