Construction, Customer Service, industry standards and Time management

How to Spot (and Hire) a Great Call Center Manager

Fonolo

MARCH 17, 2022

Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents. This requires empathy, which can be helpful when providing constructive feedback and support. Time management. Call center managers have a long list of duties, and only so much time in the day.

Call Center

Call Center Management call center software Average Handle Time

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

SEPTEMBER 12, 2023

Unlike “Hold” “Wait” or “ Average Handle – AHT ” times, this metric concentrates solely on the productive interaction between the two parties. A lower ATT typically indicates quicker issue resolution and streamlined customer service.

Metrics

Metrics Call Center Outbound sales Contact Center

Customer Contact Central

How to Spot (and Hire) a Great Call Center Manager

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

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