The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers
NobelBiz
SEPTEMBER 12, 2023
This not only reduces customer wait times but also enhances the quality of service as agents can provide accurate and timely responses. Establish a system where agents regularly receive constructive feedback on their performance. ” If your business thrives on telemarketing, lead gen, or debt collection, this is a must-watch.
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