Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. If men are from Mars and women from Venus, then customers are from Ceres – a planet that still is an enigma.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Establish a system where agents regularly receive constructive feedback on their performance. If you want to go beyond the Average Talk Time sales success, explore our on-demand webinar: “ Boosting Outbound Sales Performance.”

Metrics 52

Metrics Call Center Outbound sales Contact Center 52

Vcaretec

JULY 18, 2023

You will be able to gauge how much direction your outsourcing candidates prefer to get before getting started, how thoroughly they construct a documented plan of action, and how well they comprehend the processes in your company. Consult with your influencers before contacting anyone contact center vendor.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98