Remove Construction Remove Consulting Remove Customer centricity Remove Outbound sales
article thumbnail

Nuances of Delighting Customers: An Exclusive Interview with Mr. Gangadhar Krishna, Customer Service Consultant

Customer Guru

Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach. We are certain that this is a first step to help organizations WOW their customers and create raving fans for themselves. Given this understanding, how can we be customer-centric?

article thumbnail

The Comprehensive Guide to Assessing the Average Talk Time Metric in Call Centers

NobelBiz

In the contact center realm, measuring Talk Time isn’t just about numbers; it’s the compass guiding us toward efficiency, quality, and customer satisfaction. Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Learn how Contact Center data and technology can elevate your sales game.

Metrics 52