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Workforce Trends to Watch For in the Years to Come with Stacy Sherman

Russel Lolacher

Because I mean, I would go to and I’ve mentioned this on the podcast before I go to conferences, customer service, customer experience conferences, and we’d have this big conversation about the customer, the customer, the customer leadership, leadership, leadership, but you bring up the employee and you get so many glazed eyes.

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How to Manage Churn- with Irit Ezips!

CustomerSuccessBox

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. Um, and so I find that a lot of times management is lacking data data?driven Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Is this the case?