article thumbnail

Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive

SharpenCX

Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. Read up on future trends in Contact Center Weekly articles. Watch webinars to gather insights from industry leaders. Finding top talent doesn’t just mean selecting the right people on paper.

article thumbnail

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024

Hodusoft

The event will feature 10 conference tracks, over 15 end-user-led sessions, above 150 exhibitors, and more than 5,000 IT, CX, and communications professionals in attendance. And amidst it all, HoduSoft aims to shine bright as an exhibitor. The company reaffirms its dedication to shaping the future of communication solutions.