Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive
SharpenCX
FEBRUARY 18, 2020
Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. Your call center is flooded with customers calling, emailing, and pinging you on chat. And best practices and metrics may just go out the window. Watch webinars to gather insights from industry leaders.
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