Building Your Own Professional Development into your Call Center Strategy: The Top Five Call Center Manager Skills to Help your Team (and You) Thrive
SharpenCX
FEBRUARY 18, 2020
But, as a contact center manager, the stakes of your own role are high. Keep up with industry standards and customer expectations to know what qualifies as excellent service in today’s world. Only 41% of contact center agents feel there’s an opportunity to grow at work. What does their performance look like?
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