Complaint resolution Self service Service level Surveys 
Blueship Call Center
JULY 7, 2023
These automated systems can respond to common questions, offer support around-the-clock, and assist clients with self-service alternatives. A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue.
Balto
JUNE 20, 2023
Exploring the Benefits of Conversational AI in Contact Centers Some of the benefits of conversational AI in contact centers include: Enhancing Customer Engagement and Satisfaction in Contact Center Operations Today, customers’ service level expectations are much higher than anytime before. How Does Conversational AI Work?
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