Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM 52

CRM Complaint resolution Call Center Upselling 52

Talkdesk

FEBRUARY 13, 2018

From next day delivery and free returns to AI-powered chatbots, brands need to deliver experiences that are tailored to modern consumer demands and trends. They will feel better equipped when using the product and allow your sales agent to find out more about their pain points and can direct them to features that solve these problems.

Complaint resolution 40

Complaint resolution Contact Center Upselling Chatbots 40

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. We notice there is decent overlap with account management, sales and customer support. The report states that. McKinsey names this as the first version.

Management 10

Management Complaint resolution Customer retention Engineering 10