Calltools

OCTOBER 28, 2020

Visualize Data When agents access real-time data during a call, it improves: Response times Service outcomes Call accuracy Dialers, especially preview dialers, provide agents with the real-time data needed to facilitate call handling tasks, such as upselling or customer service. Reminding agents about upselling opportunities.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JivoChat

JUNE 9, 2021

Many marketers have found that the key to a strong conversational marketing strategy is meeting your customers where they are — no matter whether that’s online, on the phone, or anywhere else. The “pull” associated with conversational marketing is meeting your customers on their preferred channel and adjusting dialogue to meet their needs.

Chatbots 52

Chatbots Marketing Upselling Surveys 52

SmartKarrot

JUNE 29, 2021

As part of the DocMatter leadership team, you will present department metrics and outputs to executive leadership and during company-wide meetings. Understand white space and work to identify and/or develop upsell opportunities. Facilitate customer complaints resolution though to positive win/win outcomes.

Complaint resolution 10

Complaint resolution Accountability Upselling Metrics 10

SmartKarrot

APRIL 23, 2020

There are several touch points for this experience ranging from calls for sales, feedback, complaints resolution, visit of a sales representative, technician, etc. They could also be responsible for meeting the targets and deadlines set by the client. How does the CSM role overlaps with other roles/ functions.

Management 10

Management Complaint resolution Customer retention Engineering 10