ClearAction

DECEMBER 14, 2017

Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service. Customer experience improvement — process-wide problem resolution and prevention. Customer complaint resolution — solving issues and communicating solution to complaint originators.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer experience journey map — pictorial representation of a customer’s thoughts and actions while shopping or using a product or service. Customer experience improvement — process-wide problem resolution and prevention. Customer complaint resolution — solving issues and communicating solution to complaint originators.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

Up Your Service

JANUARY 28, 2020

Follow up each complaint resolution within 24 hours. Experience standards will not change often, unless there is a major shift in service strategy or brand. If you found this article useful, you might enjoy reading these other popular posts from our blog: Creating Customer Journey Maps that Work.

Complaint resolution 52

Complaint resolution Best practices Journey mapping Scripts 52