Complaint resolution Feedback Scripts Surveys 
Blueship Call Center
JULY 7, 2023
A recent survey found that 23% of customers prefer to communicate with companies via chat or direct messaging when looking for an immediate response or addressing a small issue. Service providers can adapt their communication style, scripts, and procedures to match the client’s brand identity and voice.
Up Your Service
JANUARY 28, 2020
These standards have a “do this” format and may be clearly expressed in checklists, scripts or metrics that ensure consistent service process and performance. Follow up each complaint resolution within 24 hours. Ask each client to complete feedback survey before they leave. Great each customer by their first name.
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