ProProfs Blog

MAY 18, 2021

“How many questions should I include in my survey?”. With limited survey questions, will I be able to collect enough information from my target audience?”. “Or, Or, will a large number of questions tire my customers and make them drop out of my survey?”. You might have faced the above dilemmas while creating a survey.

Surveys 78

Surveys Employee engagement Feedback Complaint resolution 78

Global Speech Networks

MAY 24, 2021

What’s holding your customer’s back from providing feedback? Customer Feedback is the key to any experience improvement program. Traditionally, the process of collecting, understanding and acting on customer feedback can be time consuming, not to mention that actually getting customers to provide feedback can be challenging.

Feedback 52

Feedback Complaint resolution Surveys Employee engagement 52

Blueship Call Center

JULY 7, 2023

Outsourced customer care services is revolutionised by technology Customer service is no longer solely restricted to in-person contacts or phone conversations in today’s fast-paced and fiercely competitive corporate climate. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69

outsourcing Customer Service Customer Care Self service 69

Wowdesk Blog

JANUARY 16, 2020

It’s all incomplete without getting the feedback for your services and most importantly for your customer complaints resolution. The WowSurvey is actually the gauge of your customer management related services that are done with the help of curated, personalized and professional surveys.

Management 52

Management Complaint resolution Multichannel Analytics 52

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. John Goodman: I’d like to see more companies doing the front-end survey work that they need to determine how to improve their programs for a return on investment.

Customer Care 62

Customer Care Complaint resolution Government Education 62

CSM Magazine

APRIL 9, 2019

Rick Conlow gained some key lessons from a customer service survey conducted at the Mall of America. According to our survey, only 20% of employees did a good job. If not, maybe you need to take a personal day or even do an attitude adjustment on the way to work. Do not ignore the customer in person or on the phone.

Customer Service 45

Customer Service Complaint resolution Surveys Personalization 45

Nicereply

MAY 22, 2023

Respond empathetically, acknowledge the issue, and work towards finding a satisfactory resolution. Providing prompt and effective complaint resolution demonstrates your commitment to customer satisfaction. This holistic view helps in providing personalized and context-aware support.

Complaint resolution 52

Complaint resolution Customer Support Feedback Surveys 52