ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer relationship management (CRM) — use of a database of customer transactions and facts that enable customized communications (1-to-1 marketing), upselling, cross-selling, and data-mining. Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

JivoChat

JUNE 9, 2021

From powerfully-built CRMs to drive home sales to project management software that keeps campaigns organized, the right tech can help get the job done. A chatbot marketing strategy can help a business by automating common processes, responding to common customer inquiries, and even processing sales and closing the deal.

Chatbots 52

Chatbots Marketing Upselling Surveys 52