Remove Complaint resolution Remove Customer Service Remove Healthcare Remove Scripts
article thumbnail

The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.

article thumbnail

Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Most customers expect immediate responses. Conduct surveys.