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The Power of Customer Service: Making or Breaking a Brand

Blueship Call Center

JULY 7, 2023

A: Almost all aspects of customer care can be outsourced, including inbound and outbound call handling, live chat support, email support, social media support, technical support, order processing, complaint resolution, and more. Q: What are the potential benefits of outsourcing customer care services?

outsourcing 69
outsourcing Customer Service Customer Care Self service 69
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Chatbot Marketing: 11 Actionable Use Cases (With Examples)

JivoChat

JUNE 9, 2021

There are two main kinds of chatbots: Rules-based chatbots are sometimes called decision-tree bots or scripted chatbots. Chatbots are an important part of marketing strategy and can be used in a variety of business sectors, from tech to retail to healthcare. Most customers expect immediate responses. Chatbots reduce costs.

Chatbots 52
Chatbots Marketing Upselling Surveys 52
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